Managed Services

RPM’s Managed Services provide affordable proactive network and systems’ management, monitoring and end user support for growing businesses. Our reliable, secure and consistent services keep your systems running smoothly and your people productive so you can focus on
growing your business.

Pay only for the resources you use. We can provide a combination of on-site and remote support staff. No need to staff a full-time resource if you only need a few hours per week. Our team of technical experts, immediately available, can handle most support issues over the phone. Tailor our managed services to your needs and budget. We can serve as a backup to your team and remotely monitor your network or servers. Or we can operate a full-service IT department that works at your facility.

  • End User Support (Help Desk)
  • Email and Account Management
  • AV and Spam Filtering
  • Firewall Security and Intrusion Prevention
  • Network Support and Monitoring
  • System Patching and Updates
  • Database Support
  • Application Support
  •  On-site and Remote System Support
  • Core Infrastructure Management
  • End User Support for Remote and Local Users
  • 24x7x365 Network, Systems and Security Monitoring
  • Performance Reporting
  • Remote Management
  • Inventory and Upgrade Management
  • Designated System Engineer Team
  • Server and Systems Management

    As most businesses run on technology, you cannot afford any downtime for your systems. RPM provides around-the-clock (24x7x365) remote server and systems’ management. We proactively monitor your servers and systems to:

    • identify and solve potential issues before they become a problem
    • provide updates to your network as the need arises
    • protect data, utilizing any and all necessary back-up systems

    We know system downtime means a loss of productivity but we want to put your mind at ease.  Let RPM keep all of your technology running smoothly.  You focus on growing your business.

  • UNLIMITED Help Desk

    When you work, we work. So if a problem arises with your machines (desktop PCs, laptops, mobile devices, etc.), or if you simply have a question, RPM is here to help. With unlimited Help Desk support, you don’t have to worry about being charged for every interaction. We want you to call us – that’s why we’re here.

    Most of the time, we can answer your questions over the phone. For a more complicated problem, we take control of your machine and solve the problem remotely. Our team of technical experts has truly seen it all. So whatever the problem size, RPM Technologies handles it quickly and efficiently.

  • Vendor Management

    Why deal with a different vendor for the different technology products in your office? We deal with multiple vendors so you don’t have to. As part of our managed services’ solutions, we leverage our relationships with a myriad of technology vendors on your behalf. That’s a headache solved without pulling you away from your day-to-day business.

    We work with most of the top technologies and vendors, such as:

    • Microsoft Platforms: Active Directory, Exchange, SharePoint
    • Servers: Microsoft Windows Servers, VMware, SUN Solaris, LINUX
    • Networks: LAN/WAN, Wireless, VPN, Firewalls (Cisco, Juniper)
    • Storage: Storage Area Networks (SAN), NAS, Vaulting
    • Backup: Veritas, Veeam, Storagetek, VTLs
    • Databases: Microsoft SQL, Oracle, MySQL, Informix
    • Security: Virus Protection, Intrusion Detection, Identity Management
    • Mobile Device Management: Blackberry, Windows Mobile, iPhone
    • IP Telephony: Cisco Voicemail and Collaborative Applications
  • Information Security Management

    When you hear about all the credit card information, passwords and customer data being stolen lately, it is hard not to be concerned with your system’s security.  RPM Technologies understands your concern and we believe the best defense is a strong offense.

    At RPM, we have always employed the philosophy that IT security management and a good compliance program go hand in hand. Anyone can turn on Anti-virus and a Firewall, but we know comprehensive security goes far beyond the technology. We incorporate policy and procedures into security management to help ensure effective information security.

    We can help address all of your security concerns. Our security management includes:

    • Complete IT Security Assessment
    • Policy Development and Review
    • Regulatory Compliance Assessment
    • Technology Review and Solution Evaluation
    • Independent Penetration Testing
    • AV and Spam Filtering
    • Firewall Security and Intrusion Prevention