What We Do

Compliance

As the technology landscape continues to evolve, many businesses still utilize outdated solutions that can lead to difficulty meeting regulatory requirements, damage to an organization’s reputation, and even regulatory sanctions. RPM Technologies has expertise in building unique solutions for your organization to manage the risk and complexity of meeting compliance requirements.

Audit Preparation

We begin by evaluating quality controls, key personnel responsibilities, procedures, systems, and records to ensure they are adequate for their intended use.

IT Management

  • Corporate policies
  • Guidelines and SOP Review
  • Document Control Systems
  • 21 CFR Part 11
  • Validation of Procedures
  • Employee and Vendor Training

Network Infrastructure

  • Configuration validation
  • Access control
  • Change control and documentation
  • Security systems
  • Vendor audits
 

Server & Network

Unlimited Help Desk

Information Security

Workstation & Laptop Maintenance

24 x 7 x 365 Monitoring

Vendor Management

Server & Network

Tailor our managed services to your needs and budget. We can serve as a backup to your team and remotely monitor your network or servers. Or we can operate a full-service IT department that works at your facility. We know system downtime means a loss of productivity but we want to put your mind at ease. Let RPM keep all of your technology running smoothly, so you can focus on growing your business.

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Unlimited Help Desk

When you work, we work. So if a problem arises with your machines (desktop PCs, laptops, mobile devices, etc.), or if you simply have a question, RPM is here to help. With unlimited Help Desk support, you don’t have to worry about being charged for every interaction. We want you to call us – that’s why we’re here. Most of the time, we can answer your questions over the phone. For a more complicated problem, we take control of your machine and solve the problem remotely. Our team of technical experts has truly seen it all. RPM Technologies handles it quickly and efficiently.

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Information Security

When you hear about all the credit card information, passwords and customer data being stolen lately, it is hard not to be concerned with your system’s security. RPM Technologies understands your concern and we believe the best defense is a strong offense. At RPM, we have always employed the philosophy that IT security management and a good compliance program go hand in hand. Anyone can turn on Anti-virus and a Firewall, but we know comprehensive security goes far beyond the technology. We incorporate policy and procedures into security management to help ensure effective information security. We can help address all of your security concerns with our CyberSecurity Services.

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Workstation & Laptop Maintenance

Keeping workstations protected, up to date, and running efficiently is important. RPM proactively takes care of maintenance and support for your business PCs and Laptops, including: AV and Spam Filtering System Patching and Updates Application Support Performance Reporting Remote Management Inventory and Upgrade Management

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24 x 7 x 365 Monitoring

RPM continuously monitors your critical infrastructure, around the clock. Often, we identify issues and resolve them before your workday begins.

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Vendor Manangement

Why deal with a different vendor for the different technology products in your office? We deal with multiple vendors so you don’t have to. As part of our managed services’ solutions, we leverage our relationships with a myriad of technology vendors on your behalf. That’s a headache solved without pulling you away from your day-to-day business.

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