Proactive Managed IT Services
30+ years
of IT experience
US-based support
available 24/7
Solutions tailored
to your business
No pressure. Just a practical conversation about your technology needs.
IT Solutions Built Around Your Environment
RPM understands that technology requirements change based on your industry, operational risks and compliance responsibilities.
Server & Network Management
Keep the infrastructure your organization depends on running reliably. RPM can monitor your servers and network as additional support for your internal team or operate as a full-service IT department.
- Proactive server and network management
- Remote monitoring
- Support for internal IT teams
- Full-service IT management options
Unlimited Help Desk
Give employees a clear place to turn whenever they have a technical problem or question. RPM supports desktop computers, laptops, mobile devices and other workplace technology without charging for every individual interaction.
- Unlimited Help Desk interactions
- Remote problem resolution
- Support for computers, laptops and mobile devices
- Experienced technical assistance
Information Security Management
Technology alone is not enough to protect an organization. RPM combines security technology with appropriate policies and procedures to help businesses better manage information security.
- Security management
- Policy and procedure support
- Coordination between security and compliance
- Access to additional RPM cybersecurity expertise
Workstation & Laptop Maintenance
Keep employee devices protected, current and operating efficiently with proactive maintenance and remote management. Included capabilities listed by RPM
- Antivirus and spam filtering
- System patching and updates
- Application support
- Performance reporting
- Remote management
- Inventory and upgrade management
24/7/365 Monitoring
RPM continuously monitors critical infrastructure around the clock. Potential issues can often be identified and addressed before employees begin the workday.
- Continuous infrastructure monitoring
- Earlier issue identification
- Reduced risk of unexpected disruptions
- Greater visibility into system health
Vendor Management
Stop spending valuable time coordinating separate technology providers. RPM works with vendors on your behalf and becomes a central point of contact for technology-related issues.
- Vendor communication and coordination
- Fewer administrative distractions
- One accountable technology partner
- Access to RPM’s established vendor relationships
Your IT Should Prevent Problems—not Create Them
Reduce Downtime
Proactive management and continuous monitoring help identify issues before they interrupt your workday.
Keep Employees Productive
Give your team direct access to knowledgeable Help Desk support when something is not working.
Improve Reliability
Keep servers, networks, workstations and laptops protected, updated and operating efficiently.
Reduce Vendor Headaches
Let RPM coordinate with technology vendors instead of pulling your employees away from their primary responsibilities.
Use RPM as Your IT Department—or as an Extension of Your Existing Team
Not every organization needs the same amount of support. RPM can provide a combination of remote and onsite assistance, supplement your current technology staff or take responsibility for day-to-day IT management.
Fully Managed IT
A practical option for organizations that do not have the resources or need to maintain a complete internal IT department.
- Day-to-day technology management
- Employee support
- Infrastructure monitoring
- Maintenance and vendor coordination
Support for Your Internal Team
Additional expertise and capacity for organizations that already have internal technology resources.
- Server and network monitoring
- Help Desk support
- Additional technical expertise
- Remote and onsite assistance
Give Your Employees Help Without Watching the Clock
Your employees should not hesitate to ask for technical help because they are concerned about an additional support charge. RPM’s Unlimited Help Desk gives users access to experienced professionals who can answer questions, resolve common issues and remotely address more complex problems.
Unlimited Help Desk interactions
Remote Assistance
Support for Workplace Devices
US-Based Support Team
Responsive Support From an Experienced Team
“RPM took the time to understand our organization and gave us a clear plan for improving our technology. Their team is responsive, knowledgeable and easy to work with.”
Sarah Whitfield
30+ Years of Experience
U.S. Based Support
Remote and Onsite Assistance
Managed IT Built Around How Your Business Actually Operates
Proactive Rather Than Reactive
RPM monitors and maintains the environment instead of waiting for an employee to report that something has failed.
Flexible Support When Needed
Use RPM as a complete technology department or as additional support for your existing team whenever needed most.
One Accountable Partner
Bring infrastructure, employee support, device maintenance and vendor coordination under one relationship.
Remote and Onsite Assistance
Receive support remotely for speed and onsite when the situation calls for hands-on technical assistance whenever needed.
Experienced Technical Team
Work with professionals who can address everyday support questions as well as more complicated technical issues.
Frequently Asked Questions
Can RPM work with our existing IT team?
Yes. RPM can work as an extension of your internal IT team, providing additional expertise and capacity where needed. We can assist with help desk support, infrastructure monitoring, complex technical issues, special projects, and remote or onsite support.
Can RPM serve as our complete IT department?
Is support available remotely and onsite?
Are we charged for every Unlimited Help Desk interaction?
No. RPM’s Unlimited Help Desk is designed to give employees access to technical support without your organization being charged for every individual call or interaction. Users can contact the Help Desk whenever they have a covered technical problem or question.
What does RPM monitor?
Does RPM maintain employee computers?
How Much Are Recurring IT Problems Costing Your Business?
Talk with RPM Technologies about a proactive managed IT approach that keeps your systems running, supports your employees and reduces the burden on your internal team.